Returns and refunds — Drape & Grace

Size	Chest	Waist	Hip
XS	32	28–30	36
S	34	30–32	38
M	36	32–34	40
L	38	34–36	42
XL	40	36–38	44
XXL	42	38–40	46

The short version

You have 7 days from the day it is delivered to send a piece back, as long as it is unworn, unwashed and still has its tags. We arrange the pickup and we pay for it.

How to start one

Sign in to your account, open the order and choose the pieces you want to return. You can send back part of an order; you do not have to return all of it.

If you ordered as a guest, write to hello@drapeandgrace.com with your order number and we will do it for you.

Once we approve it, a courier collects the parcel from the address we delivered to. You do not need to arrange anything, print anything or pay anything.

Before the courier arrives

Put the piece back in its original packing if you still have it.
Leave the tags on. A piece that has been worn or washed cannot be taken back.
Hand it over unsealed if the courier asks to check it.

What we refund

We refund the price of the pieces you send back, to the same card, UPI handle or account you paid from. PhonePe handles it; we cannot send it anywhere else.

The original shipping fee is not refunded when you keep part of the order — it paid for a delivery that happened. If the whole order goes back, or if the problem was ours, you get the shipping too.

Once the piece reaches us we check it and send the refund the same or next working day. Your bank usually shows it within three to five working days after that, occasionally up to seven. That last part is your bank's timing, not ours, and nobody can speed it up.

What we cannot take back

Anything worn, washed, altered or without its tags.
A piece altered to your measurements, where we arranged that by email. We

cannot resell it, so we cannot take it back — we will say so clearly before you agree to the alteration.

If it arrives damaged or wrong

Tell us within 48 hours with a photograph. We replace it or refund it in full, including the shipping, and we arrange the pickup. The 7-day rule and the tags rule do not apply to our mistakes.

If you are unhappy with how a return went

We acknowledge every complaint within 48 hours and settle it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.