Terms of sale

Who you are buying from

Drape & Grace. Our registered address, GSTIN and customer care contact are in the footer of every page on this site.

We sell to individuals in India, for personal use.

Prices

Prices are in Indian rupees and include GST. We may change a price at any time, but never after you have paid — the price you see at checkout is the price you are charged.

The MRP shown struck through is a genuine maximum retail price, not decoration.

Placing an order

An order is confirmed when PhonePe tells us the payment has cleared, not when you press pay. If a payment does not complete, nothing is charged and the stock goes back.

We may cancel an order and refund it in full if a piece turns out to be unavailable, if no courier serves the address, or if we have good reason to think the order is fraudulent. If we do, we will tell you why.

Discount codes

A code can be limited by date, by a minimum spend, by how many times it may be used in total, and to one use per person. The checkout tells you if a code does not apply and why.

Codes cannot be combined, cannot be applied after an order is placed, and have no cash value.

What the pieces are like

Colours on a screen are close but not exact.

These are printed cotton and rayon garments made in small batches. Small variations in the print placement between one piece and the next are normal and are not defects. Anything that is actually faulty, we replace — see returns and refunds.

Reviews

Only someone who has bought a piece and had it delivered can review it. We email a one-time link after delivery and that link is the only way a review can be written. We do not write reviews ourselves, we do not pay anyone to write them, and we do not delete a review for being unflattering — only for being abusive or for naming someone.

Your account

Signing in sends a six-digit code to your email. There is no password to choose or forget, and we do not store one.

Complaints

We acknowledge every complaint within 48 hours and settle it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Law

These terms are governed by Indian law, and the courts of India have jurisdiction over any dispute arising from them.